Returns and Exchange

At Nest Home PK, customer satisfaction is our priority. We want you to shop with confidence, and if you're not completely satisfied with your purchase, we're here to help.

Please read our Returns & Refunds Policy carefully before requesting a return or refund.

Return Eligibility

You may request a return if:

The item was delivered damaged or defective.
You received the wrong product.
The product is significantly different from what was ordered.

To be eligible for a return, the product must:

Be unused and in its original condition.
Include all original packaging, tags, accessories, and manuals (if applicable).
Be returned within 7 days of receiving your order.

Products that do not meet these conditions may not qualify for a return or refund.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned once opened or used, including:

Personal care and beauty products
Skincare products
Cosmetics
Grooming items
Products marked as non-returnable
Gift cards
Clearance or final sale items

If a non-returnable item arrives damaged or incorrect, please contact us immediately so we can assist you.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

Your order number
Clear photos of the product
Photos of the packaging (if damaged)
A brief description of the issue

After reviewing your request, we will arrange a replacement, exchange, or refund where appropriate.

Change of Mind

We understand that you may change your mind after placing an order.

If your order has not yet been processed or shipped, please contact us as soon as possible. We will do our best to accommodate your request.

Once an order has been shipped, it cannot be canceled and will be subject to our standard return policy.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved:

Refunds will be processed using the original payment method whenever possible.
Cash on Delivery (COD) refunds may be processed via bank transfer or another mutually agreed method.
Refunds are typically processed within 5–10 business days after approval.

Processing times may vary depending on your payment provider or financial institution.

Exchanges

If you receive a defective or incorrect item, we may offer a replacement or exchange instead of a refund, depending on product availability.

Return Shipping

If the return is due to:

A damaged item
An incorrect item sent by us
A manufacturing defect

Nest Home PK will cover the return shipping costs.

If the return is requested for any other eligible reason, the customer may be responsible for the return shipping charges unless otherwise stated.

Order Refusal

If a customer refuses delivery without a valid reason after the order has been dispatched, shipping and handling charges may be deducted from any applicable refund.

Contact Us

If you have any questions about returns or refunds, our customer support team is here to help.

Nest Home PK

Our Commitment

At Nest Home PK, we are committed to providing quality products and excellent customer service. We value your trust and will always work to resolve any genuine issues fairly, professionally, and as quickly as possible.

Thank you for choosing Nest Home PK. We appreciate your business and look forward to serving you again.